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faqs

We provide customized travel experiences, including itinerary planning, accommodation bookings, guided tours, and exclusive local experiences. Our goal is to create unforgettable journeys tailored to your preferences.

You can start by contacting us through our website’s inquiry form, email, or phone. Once we understand your needs, we’ll work with you to create a personalized travel plan.

We specialize in private, bespoke experiences but can arrange small group tours upon request. Our focus is on creating unique and personalized adventures.

Planning & Itineraries

We recommend booking at least 3-6 months in advance to ensure availability, especially for peak travel seasons. However, we can accommodate last-minute requests depending on availability.

Absolutely! Our itineraries are fully customizable. We’ll work with you to design a travel plan that suits your interests, budget, and schedule.

We understand that plans can change. We’re here to assist with modifications to your itinerary, whether it’s adding new activities or rescheduling existing ones. Please note that some changes may incur additional costs.

Japan is beautiful year-round, but the most popular times to visit are during the cherry blossom season (March to April) and the autumn foliage season (October to November). Each season offers unique experiences, so it depends on what you’re looking for!

Absolutely! We offer a variety of cultural experiences, such as tea ceremonies, kimono dressing, sumo wrestling, and visits to historic temples and shrines. We can customize your itinerary to include these and more.

Payments & Cancellations

We accept all major credit cards, bank transfers, and PayPal. Payment details will be provided once your itinerary is finalized.

Yes, a deposit is required to secure your booking. The deposit amount varies depending on the trip, and the balance is due closer to your travel date.

Our cancellation policy varies based on the services booked. We strive to be as flexible as possible, but certain bookings may be non-refundable. Please refer to your specific itinerary for details.

Yes, prices for accommodation and some activities may be higher during peak seasons, such as cherry blossom season and Golden Week. We recommend booking early to secure the best rates.

We understand that things happen. Our cancellation policy is designed to be as flexible as possible, but please note that some services, especially during peak seasons, may be non-refundable. We will do our best to assist you in minimizing any costs.

Travel & Safety

While we do not offer travel insurance directly, we strongly recommend purchasing travel insurance to cover any unforeseen circumstances. We can recommend trusted providers.

Your safety is our top priority. We work with reputable partners and follow all local safety guidelines. We also provide you with essential travel information and tips before your departure.

We’re here to help 24/7. You will have access to our local team who can assist you with any issues that arise during your trip. Contact details will be provided in your travel documents.

Japan is one of the safest countries in the world for travelers. The crime rate is low, and people are generally very helpful. We still recommend taking standard precautions and will provide you with safety tips specific to your itinerary.

Japan’s travel restrictions and guidelines can change, so we will keep you updated with the latest information before your trip. We work closely with local partners to ensure your safety and compliance with all health protocols.

General Questions

We offer a wide range of services in Japan, including personalized itinerary planning, accommodation bookings, guided tours, cultural experiences, and more. Our goal is to provide a unique and immersive experience tailored to your interests.

Yes, we offer tours in multiple languages, including Japanese, English, and others. Please let us know your language preference when booking.

Japan-Specific Experiences

Japan offers a mix of traditional and modern attractions. Must-see sites include Tokyo’s bustling Shibuya Crossing, the historic temples of Kyoto, the hot springs of Hakone, and the scenic beauty of Mount Fuji. We can also recommend hidden gems based on your interests.

The cherry blossom season usually occurs from late March to early April, depending on the region. We can plan your itinerary to maximize your chances of seeing the blossoms at their peak, including visits to famous viewing spots.

Yes, Japan has many cultural customs that are important to follow. For example, bowing is a common form of greeting, and it’s customary to remove your shoes when entering someone’s home or certain traditional establishments. We provide a cultural briefing before your trip to ensure you’re well-prepared.

How can I start planning my trip with Be in Japan?

We first ask you to submit an Enquiry Form.

Our travel experts will review your submission and respond to you within 48 hours to book a free consultation. During the call, we will discuss your interests and travel plans in more detail to create your personalized itinerary.

How does the payment process work?

  1. After the consultation, we ask you to make a deposit of $500 USD per person. This is a non-refundable deposit that serves two purposes: It secures your place in our tours and enables our team of tour experts to begin creating your customized itinerary for your review. Please rest assured this deposit will be deducted from your final costs.

  2. After you work one-on-one with your assigned tour expert on finalizing your itinerary, we ask you to make your first payment, which will cover the cost of your hotels during your trip. This payment is due 6 months before your tour begins.

  3. As we approach your tour date, we ask you to make your final payment, which will cover the remaining costs of your tour. This payment is due 90 days before your tour begins.

 

After you make the three payments, you can simply relax and arrive in Japan, where you will be taken care of by our team of travel experts throughout your trip!

What is included in your tour budget?

  1. Your budget includes the following services:

    • Customized itinerary

    • Assignment of personal tour expert to discuss, modify, and finalize itinerary

    • Costs including those of hotels, internal transportation, activities, logistics management

    • Tour guide services

     

    The budget essentially covers all expenses except the cost of meals and flights to and from Japan. However, many hotels and ryokan (traditional inns) have meals included in their room plans. Moreover, if you let us know of your dietary preferences and or allergies, we carry out research to find suitable, high quality restaurants for your review.

What happens if I need to cancel my tour?

  1. We understand that plans may change, and that you may need to alter or cancel your tour for various reasons. In such cases, please contact us as soon as possible and we will work to accommodate your situation.

     

    Please refer to Terms and Conditions for a detailed guide on our cancellation policy.

Can I book the Untold Exclusives on their own?

  1. Our exclusive tour options are only available when added to an Untold Japan tour, and currently cannot be booked on their own.

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